Game successfully installed on Steam BUT...Digital Reward failed to install

[DakotaStrider]

Followed the directions, and successfully downloaded the game from Steam. However, after downloading the game, tried to claim my Digital Reward, using the same process. Steam took the key, but has failed to install it. The exact message I get:
Steam fail to install (app configuration unavailable)
My game successfully starts, runs (I have played through the intro scene only).
I am happy with the game, just want to know what I need to do to collect the rest of my purchase.

[cynical81]

Followed the directions, and successfully downloaded the game from Steam. However, after downloading the game, tried to claim my Digital Reward, using the same process. Steam took the key, but has failed to install it. The exact message I get:
Steam fail to install (app configuration unavailable)

I am also having the exact same problem. I'd love to know the fix. Thanks.

[FSDrao@gmail.com]

Same problem here.

[justdust@hotmail.it]

me too... sent an email to owlcat

[fasthd971]

Mine said that too but it shows the dlc as installed. I found some of the stuff at olegs.

[lordg230]

Yeah i also sent an email. Items will be useless by the time if and when we get them.

[Skeith2005]

I'm having the same problem.

[Chellie]

This is a dumb question, but how are we getting the key? On Kickstarter or via email?

[Gorchnik]

Same problem here. Played the game and got to Olegs in but no rewards were in the chest next to my bed. Got the same app error message

[Tanya]

Same issue here.